Contact The Star Ledger Customer Service
The Star Ledger Phone Numbers and Emails
Toll-Free Number:
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(888) 782-7533
Customer Service:
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(732) 902-4300
Administration:
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(973) 836-4906Editor And Publisher
Advertising:
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(201) 775-6627Advertising billing questions
The Star Ledger Emails:
Contact Information
The Star Ledger Website:
The Star Ledger Help Center:
Corporate Office Address:
Other Info (opening hours):
Advance Local Media LLC
Woodbridge Corporate Plaza
485 Route 1 S
Bldg. E, Suite 300
Iselin, NJ 08830-3009
The Star Ledger Customer Service Reviews
Poor and inadequate, futile. Staff could not locate my account after years of service.
I kept trying different prompts & had to repeat, repeat, repeat the same information with no resolution!. Get a live person when I ask for a representative. Seems there is no live person.
Then the recording gives a website a mile long, doesnt repeat it. & has a foreign language that you cant understand.
Spoke to a very nice customer service rep. He was empathetic and understood my complaint I hope he can resolve the delivery issue. His name was Nick
How Good is The Star Ledger's Customer Service?
Summary of The Star Ledger Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Star Ledger?
Shipping and Delivery Question:
- “Didn't get the paper today digital”
- “Paper not delivered today”
- “Missed delivery”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancel paper”
- “Subscribed this morning won't access omline to ledger”
Payments and Charges Question:
- “Billing”
- “Update payment info”
- “I need an invoice ASAP”
Account Question:
- “Trouble with password”
- “Subscription”
- “Wallet hacked”
Product/ Service Question:
- “Access error E24 when I try to download paper”
- “Newspaper damaged”
- “Subscription”
Request for Information Question:
- “I'm looking for a new paper article”
- “I have a question!”
- “How much is the paper Monday through Saturday and Sunday?”
Cards Question:
- “Missing paper/ change credit card”
- “Credit card update”
- “Credit card charge”
Staff Question:
- “To complain about not receiving the paper how poor your customer service is. I really think your customer service is designed to discourage people from complaining. My problem has not been fixed. No delivery.”
- “Service did not start back up”
- “Lack ofService”
Employment Question:
- “Need info on a WW2 soldier KIA from NJ. A Purple is at stake. Thank you!”
- “Employment opportunities”
- “I have been trying to get unemployment since June 15. Help”
Return/ Replace Question:
- “Change addrrss”
- “No replacement paper delivered as promised.”
Other Question:
- “Place an end for a music show.”
- “Vacation hold”
- “Too order”
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